Public relations as a function is under attack, primarily by a righteous media that sees any attempt to inform or influence media reporting as spin, propaganda or worse, says Richard Edelman. He takes the recent arguments about "experts" who are getting payola from the companies whose products they review and general charges about manipulation of the media very seriously. As he puts it,
"We simply can not take ourselves out of the debate about the future of
the media. The challenge for us to is to focus our energies on
educating the multiple stakeholders who have a vital interest in fair
play and making informed decisions. Anything that destroys the
credibility and transparency of the media, fundamentally undermines our
business."
Edelman, the CEO of a huge PR firm, calls for five specific actions, to be taken sooner rather than later:
1) Raise understanding of PR function by building an accurate profile of what we do and how it helps businesses (and other organizations, I would add).
2) Embrace transparency on funding sources and motives.
3) Counter accusations that PR is propaganda, enlisting opinion shapers directly in the discussion.
4) Create an enforcement mechanism to sanction misbehaviour (or face government regulations and interference).
5) Work jointly as an industry to create the rules on behaviour, bringing together various groups and trade associations.
Edelman argues that nobody is going to weigh in to support business communications and PR if the value to society of our work isn't clearly articulated and repeated by folks in PR and whoever can be roped into the discussion as an advocate (CEOs, etc.).
My understanding of the kind of advocacy/promotion that's needed is that you make a stand and say "this is what we stand for and this is how we serve society and our clients" then you promote the hell out of that point of view in a very consistent way for years and years and years.
That's different from just getting a few quotes from the IABC and PRSA/CPRS chairs picked up in the media from time to time. You also need to get the likes of Lloyd Axworthy, Margaret Wente, Bill Gates, George Stephanopolous, Richard Branson and Malcolm Gladwell to pick up on the theme and talk about how important it is that someone help organizations articulate their goals and objectives, and communicate with their internal and external audiences about what they are trying to accomplish and why.
We need to go viral
Instead of just buying ads and pushing a few spokespeople in front of the media, we need to empower the thousands and thousands of articulate, intelligent, persuasive members of the communications profession to be active in taking a stand.
To be effective, we have to get PR people to explain what they do, why it helps their organizations and their organizations' stakeholders, why it's in the public interest, and how an information-rich world needs professionals to be researching, strategizing and shaping the images of organizations and discussions about those organizations. Or, we could just let the media, the government and all the other advocacy groups call the shots.
Related Links
IABC Cafe: Discussion in Comments of Warren Bickford's first posting
More discussion
IABC Code of Ethics Discussion
IABC: Ethics resource list
Corporate
Engagement: Need to Educate the Masses about What We Do
Stephen
Phenix: Another Open Letter to PR Bloggers
Tom
Murphy: Dending the PR Religion from Bozos
Update: Apologies to Ben Haslem at Corporate Engagement. I credited regular blogger Trevor Cook with the link above, but Ben (who posted the piece noted) and Keith Jackson also post for the insightful Australian blog.
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